Frequently Asked Questions

General Questions

How do obtain a manual for my IronStrike stove or fireplace insert?

Product manual, including Care and Operation Instructions and Installation Instructions can be found using the "product manuals" search tool.  

How do I locate an IronStrike dealer?

Click the “Dealer Locator” link at the top of the page, or click here.

Where do I find my serial number?

The product serial number can be found on the product rating plate. 

Wood Stoves:
The rating plate can be found on the back of the stove. 

Wood Inserts:
The rating plate can be found on the side of the appliance or attached to the appliance by a ball chain and secured behind the front panel.

Gas Stoves and Inserts:
The rating plate is attached to the appliance using a ball chain and can be accessed next to the control compartment or next to the valve system.

Pellet Stoves and Inserts:
The rating plate is can be found on the under side of the hopper lid.

What is the warranty? How can I get a copy of my warranty?

All IronStrike wood burning and pellet appliances carry a limited lifetime warranty. IronStrike gas appliances carry a 20 year limited warranty.  A copy of the warranty can be found on the last page of the appliance manual.  To download your appliance manual, use the "Product Manual" search tool.

Gas Stoves and Inserts

What should I do if I smell gas?

Shut off the fireplace and gas supply and call a technician.

Can I install a TV above my gas insert?

Consult with the TV manufacture on the temperature ratings for the TV. 

Wood Stoves and Inserts

What kind of wood should I burn in my stove or insert?

All IronStrike wood-burning stoves and wood-burning inserts are designed to burn seasoned cordwood with a moisture content of 15-25%.  The species of wood, hardness of the wood, and moisture content will all play a role in the amount of heat produced and the length of burn time.  Generally, soft woods, such as pine will ignite more quickly but they will burn up faster.  Hard woods, such as oak, are more difficult to light, but result in longer burn times.  When choosing wood to burn it is important to ensure the wood is free of salts or other caustic impurities, as this will cause damage to the appliance.

Pellet Stoves and Inserts

What kind of pellets can I burn?

IronStrike pellet-burning stoves and inserts are designed to burn premium wood pellets.  The quality of the pellets used will have a direct impact on the performance of the pellet appliance and the frequency of required maintenance.